Published: February 16, 2026

REFUND POLICY

Effective: February 16, 2026

1. INTRODUCTION AND SCOPE

1.1 Overview. This Refund Policy explains the circumstances under which Permalogica Pte. Ltd., a company incorporated in Singapore with its registered address at 68 Circular Road, #02-01, 049422, Singapore ("Permalogica", "we", "us", or "our"), may issue refunds for payments made in connection with our Services.

1.2 Applicable Services. This Refund Policy applies to the following fees and charges:

(a) Project creation fees (if applicable)

(b) Ada monthly subscriptions tied to individual Projects

1.3 Exclusions. This Refund Policy does not apply to future products, services, or one-time purchases unless explicitly stated in writing at the time of purchase.

1.4 Integration with Terms of Service. This Refund Policy is incorporated into and forms part of our Terms of Service. By purchasing any Services, you agree to be bound by this Refund Policy.

2. PROJECT CREATION FEES

2.1 General Non-Refundability. Project creation fees, where applicable, are generally non-refundable. Once a Project has been successfully created and access has been granted, the fee is considered earned and non-refundable.

2.2 Discretionary Refunds. Refunds for Project creation fees may be granted at Permalogica's sole and absolute discretion in the following limited circumstances:

(a) Verified Technical Error: A documented technical error on Permalogica's systems prevented the successful creation of the Project despite the charge being processed

(b) Duplicate Charge: The same Project creation fee was charged to your payment method more than once due to a system error

(c) System Malfunction: A verified system malfunction directly attributable to Permalogica prevented you from accessing or using the Project after payment

2.3 Refund Request Process. To request a refund for a Project creation fee, you must:

(a) Submit a written request to support@permalogica.com within fourteen (14) calendar days of the charge date

(b) Include your Account email address, Project name or ID, transaction date, and transaction amount

2.4 Review and Decision. We will review your refund request and respond within seven (7) business days. All refund decisions are made at our sole discretion and are final. If approved, refunds will be processed to the original payment method within ten (10) business days.

3. ADA FREE TRIAL

3.1 Free Trial Period. Each newly created Project includes a complimentary one (1) month free trial of Ada, our AI-based design assistant.

3.2 No Payment Required. During the free trial period:

(a) No payment method is required or collected

(b) No credit card authorization or pre-authorization is performed

3.3 No Automatic Subscription. At the end of the free trial period:

(a) No subscription is automatically created or activated

(b) No charges will occur unless you actively choose to subscribe

3.4 Active Subscription Required. To continue using Ada after the free trial period expires, you must actively initiate and confirm a paid subscription through your Account management panel.

4. ADA SUBSCRIPTIONS

4.1 Subscription Structure. Ada subscriptions have the following characteristics:

(a) Project-Specific: Each subscription is tied to a specific Project and cannot be transferred to another Project

(b) Monthly Billing: Subscriptions are billed on a monthly recurring basis

(c) Automatic Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled by you prior to the renewal date

(d) Advance Payment: Subscription fees are charged in advance at the beginning of each billing period

4.2 Disclosure of Auto-Renewal. At the time you subscribe to Ada, you will be clearly informed that:

(a) Your subscription will automatically renew each month

(b) Your designated payment method will be charged automatically at the beginning of each billing period

By confirming your subscription, you expressly authorize us to charge your payment method on a recurring monthly basis.

4.3 Cancellation Process. You may cancel your Ada subscription at any time by:

(a) Logging into your Account

(b) Navigating to your Account management panel or subscription settings

(d) Following the on-screen prompts to confirm cancellation

Alternatively, you may submit a cancellation request to support@permalogica.com.

4.4 Effect of Cancellation. Upon cancellation of your subscription:

(a) Your access to Ada will continue until the end of your current billing period (the period for which you have already paid)

(b) No further charges will be processed to your payment method

(d) You will retain access to your Project data, but AI assistance from Ada will no longer be available after the current period ends

4.5 No Refund Upon Cancellation. Cancelling your subscription does NOT entitle you to a refund for the current billing period. You have already received access to Ada for the period you paid for, and that access will continue until the end of that period.

5. REFUND ELIGIBILITY

5.1 General Non-Refundability Rule. ALL SUBSCRIPTION PAYMENTS FOR ADA AND OTHER SERVICES ARE NON-REFUNDABLE. This includes but is not limited to:

(a) Monthly subscription fees

(b) Unused portions of subscription periods

(d) Subscriptions for Projects that you no longer use or need

5.2 No Partial or Pro-Rated Refunds. We do not provide:

(a) Partial refunds for unused days or weeks within a billing period

(b) Pro-rated refunds based on the amount of time remaining in a billing period

Once a subscription fee is charged, it is considered earned in full, regardless of your actual usage during that billing period.

5.3 Exceptions - Discretionary Refunds. Notwithstanding the general non-refundability rule, refunds may be granted at Permalogica's sole and absolute discretion in the following limited and exceptional circumstances:

(a) Verified Duplicate Billing: Your payment method was charged twice for the same subscription period due to a technical error on our payment processing system, and we can verify that the duplicate charge occurred

(b) Fraudulent or Unauthorized Charges: Charges were made to your payment method without your authorization due to unauthorized access to your Account, provided that:
(i) You report the unauthorized charges to us within fourteen (14) days of the charge date
(ii) You cooperate with our investigation
(iii) We determine that the charges were in fact unauthorized

(c) Significant Technical Failure: A significant and prolonged technical failure directly attributable to Permalogica's systems prevented you from accessing or using Ada for a substantial portion of a billing period (generally more than 50% of the period), provided that:
(i) You reported the issue to support@permalogica.com during the billing period in question
(ii) We can verify the technical failure in our system logs
(iii) The failure was not caused by third-party service outages, your internet connection, or your device

5.4 No Refunds for Terms of Service Violations. If your Account is suspended, terminated, or restricted due to your violation of our Terms of Service, Acceptable Use Policy, or any other applicable policies:

(a) NO REFUNDS will be issued for any subscription fees, whether for the current billing period or any prior periods

(b) All outstanding fees remain due and payable

5.5 Refund Request Procedure. To request a discretionary refund under Section 5.3, you must:

(a) Submit a written request to support@permalogica.com within fourteen (14) calendar days of the charge date or the date you discovered the issue

(b) Include: your Account email address, Project name, subscription details, transaction date, transaction amount, and a detailed explanation of the basis for your refund request

5.6 Review Process. We will review all refund requests and respond within seven (7) business days. Our decision to grant or deny a refund request is made at our sole and absolute discretion and is final and binding. We are under no obligation to provide an explanation for our decision.

5.7 Refund Method and Timing. If a refund is approved:

(a) The refund will be processed to the original payment method used for the transaction

(b) Processing will occur within ten (10) business days of our approval

(c) The actual time for the refund to appear in your account depends on your financial institution and may take an additional 5-10 business days

6. SERVICE OUTAGES AND TECHNICAL ISSUES

6.1 Temporary Service Outages. We strive to maintain high availability of our Services. However, temporary service outages, interruptions, or degraded performance may occur due to:

(a) Scheduled maintenance (for which we will attempt to provide advance notice)
(b) Emergency maintenance or security updates
(c) Third-party service provider outages (e.g., cloud hosting, AI infrastructure)
(d) Force majeure events beyond our reasonable control

6.2 No Guaranteed Uptime. Unless otherwise specified in a separate written service level agreement (SLA) signed by both parties, we do NOT guarantee any specific uptime percentage or service availability.

6.3 Compensation for Outages. In the event of prolonged or recurring service outages directly attributable to Permalogica's systems:

(a) We may, at our sole discretion, provide service credits, subscription extensions, or other forms of compensation

(b) Any such compensation will be determined on a case-by-case basis

6.4 Third-Party Outages. We are NOT responsible for service interruptions caused by third-party providers, including but not limited to:

(a) Cloud hosting infrastructure failures

(b) AI service provider (OpenAI) outages or rate limiting

(d) Internet service provider issues

No refunds or compensation will be provided for outages attributable to third-party providers.

7. CHARGEBACKS AND PAYMENT DISPUTES

7.1 Contact Us First. Before initiating a chargeback or payment dispute with your bank or credit card company, we strongly encourage you to contact us at support@permalogica.com to resolve the issue directly. In many cases, we can resolve billing questions, errors, or disputes quickly and amicably.

7.2 Chargeback Consequences. If you initiate a chargeback or payment dispute without first attempting to resolve the matter with us:

(a) Your Account may be immediately suspended pending resolution of the dispute

(b) If the chargeback is determined to be fraudulent, unjustified, or abusive, your Account may be permanently terminated

7.3 Fraudulent Chargebacks. Initiating a chargeback for Services that were delivered and used constitutes fraud. We reserve the right to:

(a) Provide evidence to your financial institution demonstrating that the Services were properly delivered

(b) Pursue legal action to recover the disputed amount, chargeback fees, and our costs (including legal fees)

7.4 Our Response to Chargebacks. In the event of a chargeback, we will provide evidence to the financial institution, which may include:

(a) Records of your Account activity and Service usage

(b) IP address logs and login history

(d) Transaction receipts and payment confirmations

(e) Evidence of your acceptance of our Terms of Service and this Refund Policy

8. CONSUMER RIGHTS AND STATUTORY PROTECTIONS

8.1 Non-Waivable Rights. Nothing in this Refund Policy is intended to, or shall be construed to, limit, exclude, or waive any non-waivable statutory consumer rights that you may have under applicable law, including but not limited to:

(a) Rights under the Singapore Consumer Protection (Fair Trading) Act

(b) Rights under EU or UK consumer protection regulations (where applicable)

(d) Any other mandatory consumer protection laws in your jurisdiction

8.2 Digital Services and Withdrawal Rights. Where applicable law grants you a statutory right of withdrawal or cancellation for digital services:

(a) You acknowledge that Ada is a digital service that begins performance immediately upon your activation of a subscription

(b) By subscribing and activating Ada, you expressly request that performance begin immediately

(c) You acknowledge and agree that, where permitted by law, your right of withdrawal may be waived or extinguished once performance has commenced and the digital content has been fully supplied

This acknowledgment is made in accordance with applicable consumer protection regulations that permit waiver of withdrawal rights for digital content that is supplied in full with the consumer's express consent.

8.3 Conflict with Mandatory Law. If any provision of this Refund Policy conflicts with mandatory consumer protection laws in your jurisdiction, the mandatory law shall prevail to the extent of the conflict, and the remaining provisions of this Refund Policy shall remain in full force and effect.

9. MODIFICATION OF REFUND POLICY

9.1 Right to Modify. We reserve the right to modify, amend, or update this Refund Policy at any time at our sole discretion.

9.2 Notice of Changes. Material changes to this Refund Policy will be communicated by:

(a) Updating the "Last Updated" date at the top of this policy

(b) Posting the updated policy on our Website

9.3 Acceptance of Changes. Your continued use of the Services or purchase of subscriptions after the effective date of changes constitutes your acceptance of the revised Refund Policy.

9.4 Grandfathering. Changes to this Refund Policy will apply to subscriptions purchased or renewed after the effective date of the changes. Pre-existing subscriptions may continue to be governed by the policy in effect at the time of purchase, at our sole discretion.

10. CONTACT INFORMATION

If you have any questions about this Refund Policy or wish to request a refund, please contact us at:

Permalogica Pte. Ltd.

Attention: Customer Support
68 Circular Road, #02-01
049422, Singapore

Email: support@permalogica.com

Refund requests must be submitted in writing via email to support@permalogica.com with the subject line "Refund Request."

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BY CONTINUING TO USE THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE USE OF COOKIES AS DESCRIBED IN THIS COOKIE POLICY.